Refund and Return Policy
Introduction
At Rabih Crafts, customer satisfaction is our priority. If you’re unhappy with your purchase, we’re here to help. This policy outlines our guidelines for returns and refunds. Please read carefully before initiating a return.
Eligibility for Returns
You may request a return within 7 days of receiving your order. Items must be unused, in original packaging, and in resalable condition. Returns for damaged, incorrect, or defective items are accepted. Custom or personalized items are non-returnable.
Return Process
To begin a return, contact our support team with your order details and reason. Once approved, we’ll provide instructions for sending the item back. The product must be securely packaged to avoid damage during transit. Returns without prior approval may not be accepted.
Refunds
Once we receive and inspect the returned item, we’ll notify you about the refund status. If approved, your refund will be processed to the original payment method. Please allow 5–10 business days for the transaction to reflect. Shipping charges are non-refundable.
Exchange Policy
We offer exchanges only for defective or damaged products. To request an exchange, contact us within 7 days of delivery. If the replacement item is unavailable, we may offer a refund or store credit. Exchanges follow the same return approval process.
Contact Information
If you have any questions regarding returns or refunds, please email us at [your email] or visit our contact page. Our support team will respond promptly and assist with your request. We’re here to make your shopping experience smooth and satisfying.
